Need Help?
Our product experts are here to help when you have technical issues. Simply click on Live Support Chat to get started. You can also access a full library of materials on our products, services and solutions.
Technical Support
Starting May 1, 2019 we began using live chat as the main entry point into the AccessData support organization.
We added chat support three years ago and found that our customers increasingly use chat and email as the preferred method to contact support, leading to faster problem resolution. Therefore, we made live chat our primary channel for reaching support. Rest assured, phone support is not going away. There will be times when a live call will be necessary, and will still be available if required. The only change is that a chat or email will now serve as the first step to initiate support.
Get started using Live Support Chat
Simply click on the option in the upper left side of the accessdata.com home page, or open the chat box on the lower right side of this page.
Accessdata Support Portal
You can access the Knowledge Base, Discussion Boards, and more through the AccessData Support Portal.
Email Support
Support Hours:
MST: Monday - Friday 7:00 am – 6:00 pm except corporate holidays
CET: Monday - Friday 09:00 – 18:00 except corporate holidays (multilingual)
We now have emergency email support on weekends. Saturday and Sunday 8:00 am – 6:00 pm MST
Live Support Chat
Hours:
7:00 am – 5:00 pm MST
09:00 – 18:00 CET
2019-20 Holiday Hours
In observance of holidays, please be aware that AccessData Support will be closed the following dates:
November 28 - 29, 2019
December 24 - 25, 2019
January 1, 2020
Response times may be delayed January 6, 2020 due to an internal meeting. We encourage you to use Chat for the most prompt response.
Sales
North America: 800.574.5199
International: +44(0)20 7856 9500
Why Get Trained?
Whether you need individual training, group sessions and content, or a custom program designed around the specific needs of your organization, AccessData puts the experience and expertise of veteran training professionals in your hands.