Customer Support

Customer Support

Note:Please be advised that AccessData will be closed Friday December 23 and Monday January 2 and support will not be available.  Inbound calls will not be available December 26-30.  However, support via email, chat and the web form at will be available December 26-30.  We will return to normal inbound phone support on Tuesday, January 3 at 7:00 a.m. MST.

AccessData Support Portal

You can access the Knowledge Base, Discussion Boards, White Papers and more through the AccessData Support Portal.

E-Mail Support:



800-658-5199 (North America)

Support Hours: Mon-Fri, 7:00 AM – 6:00 PM (MST), except corporate holidays.

NOTE: We now have emergency support on weekends.
Saturday and Sunday 8:00am – 6:00pm MST via

Europe/Middle East/Africa:

Email support available.